I received your gel ice packs in a shipment. Can I re-use them?

Absolutely! They can be reused numerous times to chill food and beverages. They are not intended to be applied to the body. Please refer to our TheraFlex hot/cold therapy packs.

Environmental temperatures, amount of refrigerant and insulation “R” values directly relate to cooling durations.

All Cold Ice and Evercold refrigerants can be disposed in the trash, however, we recommend re-using them, or donating to food banks, schools, animal shelters, friends or neighbors. They are great for kids lunch boxes or picnic coolers!

The Cold Ice brand gel ice packs are biodegradable and can also be used as a time release watering gel by burying next to plants.

All Cold Ice and Evercold refrigerants should be stored Indoors out of direct sunlight, in a cool, dry environment.

All Cold Ice and Evercold refrigerants are non-toxic, but are not intended for human or animal consumption. Keep out of reach of children and pets.

Cold air is heavier than warm air. For maximum cooling efficiency refrigerants should be placed on top of products.

A Phase Change is when physical form changes in relation to temperature. Two examples are when water is heated, it changes phase to steam, and when water is cooled, it changes phase to solid ice.

R value is a measurement of thermal resistance, the higher the R value the higher the heat resistance.

No, Cold Ice and Evercold refrigerants are not intended to be used as Cold Therapy packs.  Please refer to our TheraFlex Hot/Cold Therapy packs.

Label the box with “UP” arrows to insure the refrigerant is positioned on top of the product to be chilled.

Yes, an outer corrugated box is required in some applications.

White is a reflective color and reflects heat better than dark colors, offering better performance.

Yes, void fill should be used to expel dead air. This will increase the overall efficiency of the insulated container and protect the payload from movement.

Gel Ice is sold by the case and containers are sold by the bundle. Minimum purchase is $100

No, all Evertemp insulated shipping containers are sold by the bundle.

S.D.S. stands for Safety Data Sheet. This document describes the chemicals, safety, health, and spill response information for OSHA. Request an SDS sheet here.

Yes! Please refer to the map on epsindustry.org for drop-off locations.

No, Cold Ice is a semi-solid hydrogel and cannot be put down the drain. 

Cold Ice is made with a proprietary plant-derived hydrogel formulation. 

The type of refrigerant depends on product temperature requirements and shipping conditions.

Freezing time depends on pack size freezer temperature, airflow, and a quantity being frozen. An individual 24-ounce gel pack may freeze in approximately 8 to 12 hours.
For faster, freezing separate gel, packs or cases this will allow airflow around each pack or case, resulting in a faster freeze time. Full pallets can take weeks to freeze depending on freezer capacity and airflow. The center of the load freezes last.

This issue can be eliminated by using a leak- proof semi solid gel refrigerant such as Cold Ice that is designed not to leak if the wrapper is punctured or torn unlike free flowing gels that will leak.

Yes, high-quality gel refrigerant packs are designed for multiple uses. Cold Ice gel refrigerants can be refrozen and reused multiple times.

Use temperature monitoring tools to verify cold chain performance throughout transit.
Cold Ice provides temperature indicators and monitors that help track shipping conditions and document that the products arrive within the required temperature range.

Unlike Cold Ice gel packs, most gel packs for shipping will leak. Cold Ice gel packs are designed with cross-linked semi-solid hydrogel technology, where the gel will not leak if the wrapper is punctured or torn.

Guarantee: All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Return Policy: Returns will be accepted within 30 days maximum with a 20% restocking charge if products are returned in same condition (no partial cases or partial bundles and no custom products). A return authorization number will be given by Cold Ice and must be referenced on bill of lading. Cold Ice Replacement Policy All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Freezing Guide: For faster freezing, remove packs from case and freeze individually. For a uniform fast freeze of Cold Ice and EverCold refrigerants, freeze entire case. Cases are vented to accelerate the freezing process. Monitor freezer temperature. Fully frozen pallets of Cold Ice or EverCold may be double stacked.

Guarantee: All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Return Policy: Returns will be accepted within 30 days maximum with a 20% restocking charge if products are returned in same condition (no partial cases or partial bundles and no custom products). A return authorization number will be given by Cold Ice and must be referenced on bill of lading. Cold Ice Replacement Policy All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Freezing Guide: For faster freezing, remove packs from case and freeze individually. For a uniform fast freeze of Cold Ice and EverCold refrigerants, freeze entire case. Cases are vented to accelerate the freezing process. Monitor freezer temperature. Fully frozen pallets of Cold Ice or EverCold may be double stacked.

Guarantee: All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Return Policy: Returns will be accepted within 30 days maximum with a 20% restocking charge if products are returned in same condition (no partial cases or partial bundles and no custom products). A return authorization number will be given by Cold Ice and must be referenced on bill of lading. Cold Ice Replacement Policy All products are guaranteed against defective materials and workmanship. Replacement of defective product (within 60 days) will be made promptly upon request.

Freezing Guide: For faster freezing, remove packs from case and freeze individually. For a uniform fast freeze of Cold Ice and EverCold refrigerants, freeze entire case. Cases are vented to accelerate the freezing process. Monitor freezer temperature. Fully frozen pallets of Cold Ice or EverCold may be double stacked.

Guaranteed Temperature Integrity for Every Mile.

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